UPDATE 03/08/22: Blizzard has responded to Diablo Immortal player who found himself unable to enter Battlegrounds after dropping $100,000 in-game.
In a new video, jtisallbusiness revealed that the developer will release a fix for the issue.
“Blizzard has reached out to me,” jtitsallbusiness said, before saying a Blizzard representative told them the company had “approved a fix” that will be implemented in the “next few days.”
“[I] can’t wait to see how the new system works. Let’s hope it’s designed better,” they added.
Jtisallbusiness credited the media and gaming community’s attention to their spending on Diablo Immortal with helping resolve the situation.
“[I] I really hope Blizzard thinks of a better way for players to communicate about this game,” said jtitsallbusiness. “When you put a ton of money into a game, [or] even if you’re not investing a ton of money…you should have some kind of customer service so you can talk about something.”
For those interested, here is the Diablo Immortal character from jtisallbusiness.
The original story continues below.
ORIGINAL STORY 08/01/22: A Diablo Immortal player has spent a huge amount of money on his character in the new game that is dividing Blizzard.
However, as a result, their matchmaking record is now “so high” that they “literally can’t get a Battleground”.
Content creator jtisallbusiness are currently debating an attempt to get reimbursement for their expenses – which they claim to be “about $100,000” – from Blizzard.
In a video, the streamer even admitted that he was considering hiring lawyers to help him with his rather unique situation.
“I can’t do things that I spent money on this character for, and I don’t have a timeline as to when things are actually going to be fixed, or even know if things are going to be fixed. because I’m the only player in the whole world with this problem,” they said.
Jtisallbusiness said they have previously attempted to contact Blizzard directly via forums and Twitter about their predicament. The response they received from the company indicated that it was “aware of the problem”. However, nothing has changed for jtisallbusiness since then.
Last month, Blizzard boss Mike Ybarra defended the controversial microtransactions found in Diablo Immortal.
At that time, Ybarra said the “vast majority” of gamers weren’t spending money in the game.
“The philosophy has always been to lead with great gameplay and ensure that hundreds of millions of people can go through the entire campaign at no cost. From that perspective, I feel really good about introducing Diablo,” did he declare.
Meanwhile, the game developers are currently tackle an XP bug that he says has cost players “millions” in lost experience points.